How to Tell if IT Hype is Good or Evil

Plenty has been written about the “Gartner Hype Cycle.”  It’s a solid concept you should already be familiar with if you’re in IT, but that’s not what I’m interested in here.  I’m fascinated by how people take advantage of IT hype and opportunistically use it for good or evil in their institution.  My definitions of “good” and “evil” are subjective:

  • Good hype = puts the hyped thing to work to solve a real-world problem
  • Evil hype = uses the hyped thing to further an agenda

At one end of this see-saw is 100% practical application, on the other is 100% pure self-interest.  How can you tell if the hype you’re listening to is good or evil?  Where the fulcrum lies depends on the motivation of the “hyper.”  In my experience, motivation is usually obvious.  As practiced by individuals, evil hype artificially inflates the perceived expertise of the speaker, and is used to influence (typically) uninformed decision-makers.  Another way to assess whether hype is good or evil is in how much it helps adoption of the hyped thing in the service of a real world problem; money may or may not be a factor, depending on the situation.

IT professionals are exposed to an enormous amount of hype.  The reality is that many technologies actually do live up to their hype.  It can provide visibility a new technology needs to grow by capturing the imagination of a broad swath of people.  It can drive forward a solution to a need that’s real, but hard to realize.  Hype can also make something seem more important than it ought to be, and needlessly waste everyone’s time and energy.  It’s important for IT professionals to maintain perspective, especially when we’re in a position to make decisions or advise those who do.

What do you think?  Do you have any examples of GOOD hype?

Dilbert Comic Strip from January 7, 2011

By Paul Schantz

CSUN Director of Web & Technology Services, Student Affairs. husband, father, gamer, part time aviator, fitness enthusiast, Apple fan, and iguana wrangler.

2 replies on “How to Tell if IT Hype is Good or Evil”

I thought I had sbetitmud this but must have missed a step so will try again. I agree with Joe. And here’s another point. If you find yourself “speaking evil” about jobs you’ve done at other businesses, you’ll leave your current customer wondering just what it is you’re saying about *them* to others. You want your customers to trust you and invite you back. Keep your conversation professional and focused on the job at hand.

Paul these are words of wisdom! “Speak no evil” is esealiplcy important, even if you can’t always avoid seeing and hearing evil. I find it very annoying (and disappointing) when a contractor “bad mouths” the work of others who have gone before him or her. In doing so they are also criticizing *my* judgment in having the “bad” work done. What’s the point of making a customer feel stupid? Just do the job efficiently and do it right. You’ll come out a winner!

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