Category Archives: Technology

Applying the Technology Competency on Your Campus

Presenters

Resources

  • There’s a Google Drive link coming that contains all the information
  • #ApplyTechComp

Pretty good turnout for this session, considering it’s at 8:30 and down in the convention center’s basement ūüôā Got an opportunity to finally meet Lisa Endersby in person and catch up with some #SATech friends. Let’s see what Jeremiah has in store for us…

Lisa introduced Jeremiah and made a few shameless plugs for other sessions at the conference.

 

Agenda

  • Competency Background
  • Michigan Tech Background
  • Our Process
  • You and Your Campus

Competency Background

  • Provides a game plan and establishes what we should be doing
  • Tech was incorporated into many different areas in bits and pieces, and talk about a standalone technology competency began in earnest in 2010
  • Special thanks to: Matthew Brinton, Joe Sabado, Josie Ahlquist, Lisa Endersby
  • Established rubric in October 2016! This is a tool that will help members of the student affairs profession to utilize and engage with the competency areas on their campuses.

Michigan Tech Background

  • 7,000 students, founded 1885
  • Our Student Affairs division contains advancement, which is a bit unique.
  • January 2012: a charge from Dr. Les Cook to form a committee to address the 2035 vision of “High Tech, High Touch.” Central idea behind the group to consider how we embrace and push the technology agenda.
  • Technology Advance Committee: multi-member group from all areas of SA and Advancement; research & present seminars/trends and work with professional development committee and leadership team to provide recommendations.
  • Challenge: small surveys work great, redundancy of seminars, needed a plan

Our Process

  • Large doc; how to apply, how to inform, how to standardize?
  • Break down the competency
  • Assess the areas: technical hardware/software; professional dev (networking); technology like SoMe and collaboration tools.
  • We let our IT division know we were planning to do this assessment. Bring them into the conversation!
  • Use your professional networks!
  • Every department has its own SoMe accounts; we needed to figure out what was going on and who was in charge of things. Transition was a concern .
  • How to evaluate? Create a baseline evaluation and rubric survey for all staff members. NASPA HAS DONE THIS FOR YOU!
  • Our survey: questions a user can self-rate; comfort levels; open questions; 50 questions in total including department identification.
  • Our VP helped to hype the survey, including how we planned to use the information to inform increased resources/training.
  • CampusLabs is the backbone of our survey.
  • 39.75% response rate; largely mid-ranged responses; additional areas of professional development needed
  • Wanted to figure out where our people were uncomfortable. It turned out that a lot of our people didn’t know where to turn for help.
  • You can use our assessment for your own campuses, and we encourage you to use it!
  • Next Steps: present findings to SA and Advancement directors; meet with professional dev committee for recommendations; assist in professional development; reassess one year from initial survey.
  • We’re right in the middle of this process…we hope to¬†see improvement next year!

You & Your Campus

  • This is very accessible, and the model we think is useful for any size campus
  • Join TKC
  • Self-assessment:Figuring out what you’re comfortable with is important
  • Training resources: YouTube, knowledge base, ticket database
  • Reach out and ask! People out there have had the exact same problem as you in the past.
  • What to do at the campus level? ¬†Join the TKC; create a committee (does not have to meet on a regular basis), talk to others; use the rubric/create an assessment; training resources; reach out and ask.
  • To get people to complete your assessment, tell them¬†what you’re doing and what they’re going to get out of it.
  • The main thing is to TRY SOMETHING! Now is the time to jump on this!

Questions

  • How were the survey results shared with your IT division? How were¬†they¬†received, and did¬†it result in changes in service/collaboration between divisions? Our IT department gets 250 tickets a day, they’ve been able to use our assessment to help streamline some processes and develop some training materials to help improve services.
  • Did you have others in your division who were interested in participating in the competency area? Yes, but we were able to use this assessment and model as a starting point.

The 2016 EDUCAUSE MEGA Post

Hey y’all! Here’s my “MEGA POST” for my stint at the 2016 EDUCAUSE national conference in Anaheim from October 25 – 28.

Tuesday, October 25

Wednesday, October 26

Thursday, October 27

Friday, October 28

  • [ KEYNOTE ] Because I Said I Would

Student Mobile Takeover: Announcing the Winners of the Great Mobile Appathon

Presenters

  • Mark Albert, Director, University Web & Identity Services, The George Washington University
  • Andrew Yu, Founder and CTO, Modo Labs, Inc.
  • Matthew Willmore, mobileND Program Manager, University of Notre Dame

Goal was to get the tools for managing web apps into the hands of non-technical people at universities, so that they could make amazing apps themselves.

Schools participating in this event iteration included:

  • George Washington
  • Harvard
  • Florida State University
  • Notre Dame
  • Arizona State University

FSU

  • 14 teams, 56 students competing in total
  • Students and university benefited from this competition
  • We like the fact that through this competition, we can see exactly what student want
  • Students enjoyed the experience
  • “NutitioNOLE” was the winner at FSU
  • Eat, move learn

George Washington

  • Great way to raise awareness of the platform
  • Better understand how students wish to use their mobile devices
  • Better understand the gap between the app and student needs
  • To get the word out, we did posters, postcards, email blast, reminders to students in class
  • 80+ students; 12 teams competed
  • Outstanding ideas from our students
  • Modo’s support was great
  • 2nd place: parking app
  • 1st place: Gworld – campus ID card: dining/retail, printing, load $$, places to study

ASU

  • Fun and competitive environment to find out what our students want
  • Marketed via web site, My ASU banner ads, email
  • 10 teams, great wide-ranging ideas
  • Of our judges, each had a different winner
  • 2nd place: travel on campus
  • 1st place: ASUFit – targets fitness culture and social engagement

Harvard

  • Driven by student interest; strong culture of hackathons; event that allowed non-programmers to participate
  • Marketed via Student IT interest groups, student houses, SoMe, school CIOs
  • Intense, collaborative, inspiring
  • 2nd place: dining app that includes nutritional information so students can choose the correct
  • 1st place: bliss, a resource for maintaining mental health

Notre Dame

  • Always seeking opportunities to engage students in real-world development and design
  • Equal interest in students with and without technical chops
  • First opportunity for us to see how well students could use Publisher
  • Proved to us that we can use students more to manage our mobile app material
  • Marketed via: campus flyers, table tents, email, banner and home screen icon, co-promotion with other like events
  • 7 teams
  • 2nd place: Rate My Plate – allows students to provide feedback about dining services.
  • 1st place: Mary’s View – highly visual way to find events of interest around campus; incorporates maps so students can find events near their location.

Judges & Judging Criteria

  • Chris Barrows, NYU
  • Jenny Gluck, Syracuse
  • Julia Zaga, Uber
  • Santhana Naidu, Indiana State
  • Sarah Hoch, GE Power
  • Eric Kim, Modo Labs
  • Judging Criteria: address challenge of improving campus life; creativity and innovation; design/user experience; completeness

Harvard’s “Bliss” App is the winner!

 

Developing a Mobile App to Track Student Engagement in High-Impact Practices

Presenters

  • Amir Dabirian, VP for IT-CIO, CSU Fullerton
  • Matthew Badal, Administrative Analyst, CSU Fullerton
  • Su Swarat, Director of Assessment and Educational Effectiveness, CSU Fullerton

What are HIPs?

  • Occur when students are actively engaged in the learning process
  • Students involved in HIPs report greater gains in learning in personal dev
  • Underrepresented students affected positively the most

Common HIPs

  • First year seminars
  • Common intellectual experiences
  • Learning communities
  • Writing intensive courses
  • Internships
  • Etc.

CSUF Strategic Plan

Presidential goal is to increase student persistence, increase grad rates, and narrow the achievement gap for underrepresented students.

  • Get 75% of all students involved in at least TWO HIPs.
  • Broaden access to HIPs
  • Curricular (course based) and co-curricular (activity) based programs

CSUF Definition

  • Transformational
  • Significant student engagement
  • Experiential learning
  • Etc. (the list is long)

Institutionalize HIPs through a Data-Driven Approach

  • We don’t want to call something HIP unless it actually IS a HIP
  • We triangulate each course/program through a set of criteria to ensure HIP quality
  • Over 4,000 students now in designated HIPs

HIPs Technology Tracking

  • Technology, Tools, Data Collection
  • LMS has HIPs Templates
  • Peoplesoft Tracking & Designation (transcript)

We started it all through a survey, and as a result of this, we decided to accomplish this via a mobile app, but .

We harness the power of our existing app…why? Because it has a killer app built in that students go back to again and again – PARKING.

Data Collection Technology Tools Attendance

  • iBeacon deployed in all classrooms
  • All our HIPs use this feature to ensure participation

How Does the App Work?

  • Shake phone to register attendance
  • For each course, we provide HIP activity items for students to record their participation in each.
  • Real-time integration to LMS; the LMS provides the ability for professors to drill-down and view student attendance and participation.
  • It’s still a work in progress. Faculty orientations are continuous, and we also help students learn how to use the app. App changes: addition of activity tracking for more customization; multiple hour tracking feature

Humans Make the App Work

Sample timeline in a semester:

  • Pre-semester: app improvement, faculty training
  • Weeks 1-2: in-class student training
  • Weeks 8-10: mid-semester check-in, ongoing tech support, initial data collection
  • Weeks 14-16: post survey administration, heavy data collection, final tech support

Data Analysis & Assessment

There were a lot of graphs in this portion of the session, so my notes are a bit thin here.

  • Most of the gains were attributable to our female students
  • Self reported learning gains were almost universal
  • The more feedback received, the more improvement seen
  • Data identified colleges where student involvement was higher or lower than expected; this has affected pedagogical practices

Product Management CG

Presenters

  • Chas Grundy, Manager, Product Services, University of Notre Dame
  • Deborah DeYulia, Director, Program Management, Duke University

Join the group: bit.ly/prodmgmtcg

What do you want from this group?

  • Learn how to create a culture that thinks in terms of products
  • Seeing a more developed product management group
  • Organizing around product management, interfaces to other parts of the organization

Product Manager vs. Project Manager

  • A product manager is the CEO of products. Goal is to deliver a product that customers love (intersection of UX, Tech, Business). Concerned with WHAT.
  • A project manager is responsible for achieving project objectives and is accountable for the outcome of the project.¬†Concerned with HOW.
  • Common responsibilities
    • Align activities with strategic objectives
    • Work with cross-functional teams
    • Strong influential and collaborative skills
    • Guide critical decisions
    • Orchestrate key activities
    • Manage key deliverables
  • Product manager is more closely associated with strategic concerns.

Product Manager is a way to address ongoing sustainability of the products we use.

Product Management Boot Camp

  • Notre Dame’s Project Management office trains dozens of people how to be good project management. My goal was do the same for Product Managers for their own service offerings.
  • We outline what Product Management is through a half-day training; it’s about products and services.
    • What is Product Management?
    • Examples & scenarios
    • Services versus products
    • Framework: strategy (benchmarking, roadmap, customer research), Roadmap, Customer Research
    • Concept
    • Deploy: support, training
    • Manage: Communications, Metrics, Vendor Mgmt, Billing
    • Retire: when and how to retire a product
    • The Product Management Game
    • First 90 days
    • Community of Practice and Additional Resources

The First 90 Days Managing a Product

http://bity.ly/productcg90days

  • What do you want to accomplish?
  • ID expectations and goals
  • Familiarize yourself with the product
  • Join existing projects
  • Begin the vendor relationship
  • Benchmarking
  • Users & community
  • Support
  • Develop listening posts
  • Build lists of ideas to explore