- There’s a Google Drive link coming that contains all the information
Pretty good turnout for this session, considering it’s at 8:30 and down in the convention center’s basement 🙂 Got an opportunity to finally meet Lisa Endersby in person and catch up with some #SATech friends. Let’s see what Jeremiah has in store for us…
Lisa introduced Jeremiah and made a few shameless plugs for other sessions at the conference.
- Competency Background
- Michigan Tech Background
- Our Process
- You and Your Campus
- Provides a game plan and establishes what we should be doing
- Tech was incorporated into many different areas in bits and pieces, and talk about a standalone technology competency began in earnest in 2010
- Special thanks to: Matthew Brinton, Joe Sabado, Josie Ahlquist, Lisa Endersby
- Established rubric in October 2016! This is a tool that will help members of the student affairs profession to utilize and engage with the competency areas on their campuses.
Michigan Tech Background
- 7,000 students, founded 1885
- Our Student Affairs division contains advancement, which is a bit unique.
- January 2012: a charge from Dr. Les Cook to form a committee to address the 2035 vision of “High Tech, High Touch.” Central idea behind the group to consider how we embrace and push the technology agenda.
- Technology Advance Committee: multi-member group from all areas of SA and Advancement; research & present seminars/trends and work with professional development committee and leadership team to provide recommendations.
- Challenge: small surveys work great, redundancy of seminars, needed a plan
- Large doc; how to apply, how to inform, how to standardize?
- Break down the competency
- Assess the areas: technical hardware/software; professional dev (networking); technology like SoMe and collaboration tools.
- We let our IT division know we were planning to do this assessment. Bring them into the conversation!
- Use your professional networks!
- Every department has its own SoMe accounts; we needed to figure out what was going on and who was in charge of things. Transition was a concern .
- How to evaluate? Create a baseline evaluation and rubric survey for all staff members. NASPA HAS DONE THIS FOR YOU!
- Our survey: questions a user can self-rate; comfort levels; open questions; 50 questions in total including department identification.
- Our VP helped to hype the survey, including how we planned to use the information to inform increased resources/training.
- CampusLabs is the backbone of our survey.
- 39.75% response rate; largely mid-ranged responses; additional areas of professional development needed
- Wanted to figure out where our people were uncomfortable. It turned out that a lot of our people didn’t know where to turn for help.
- You can use our assessment for your own campuses, and we encourage you to use it!
- Next Steps: present findings to SA and Advancement directors; meet with professional dev committee for recommendations; assist in professional development; reassess one year from initial survey.
- We’re right in the middle of this process…we hope to see improvement next year!
You & Your Campus
- This is very accessible, and the model we think is useful for any size campus
- Join TKC
- Self-assessment:Figuring out what you’re comfortable with is important
- Training resources: YouTube, knowledge base, ticket database
- Reach out and ask! People out there have had the exact same problem as you in the past.
- What to do at the campus level? Join the TKC; create a committee (does not have to meet on a regular basis), talk to others; use the rubric/create an assessment; training resources; reach out and ask.
- To get people to complete your assessment, tell them what you’re doing and what they’re going to get out of it.
- The main thing is to TRY SOMETHING! Now is the time to jump on this!
- How were the survey results shared with your IT division? How were they received, and did it result in changes in service/collaboration between divisions? Our IT department gets 250 tickets a day, they’ve been able to use our assessment to help streamline some processes and develop some training materials to help improve services.
- Did you have others in your division who were interested in participating in the competency area? Yes, but we were able to use this assessment and model as a starting point.
Hey y’all! Here’s my “MEGA POST” for my stint at the 2016 EDUCAUSE national conference in Anaheim from October 25 – 28.
Tuesday, October 25
Wednesday, October 26
Thursday, October 27
Friday, October 28
- [ KEYNOTE ] Because I Said I Would
- Mark Albert, Director, University Web & Identity Services, The George Washington University
- Andrew Yu, Founder and CTO, Modo Labs, Inc.
- Matthew Willmore, mobileND Program Manager, University of Notre Dame
Goal was to get the tools for managing web apps into the hands of non-technical people at universities, so that they could make amazing apps themselves.
Schools participating in this event iteration included:
- George Washington
- Florida State University
- Notre Dame
- Arizona State University
- 14 teams, 56 students competing in total
- Students and university benefited from this competition
- We like the fact that through this competition, we can see exactly what student want
- Students enjoyed the experience
- “NutitioNOLE” was the winner at FSU
- Eat, move learn
- Great way to raise awareness of the platform
- Better understand how students wish to use their mobile devices
- Better understand the gap between the app and student needs
- To get the word out, we did posters, postcards, email blast, reminders to students in class
- 80+ students; 12 teams competed
- Outstanding ideas from our students
- Modo’s support was great
- 2nd place: parking app
- 1st place: Gworld – campus ID card: dining/retail, printing, load $$, places to study
- Fun and competitive environment to find out what our students want
- Marketed via web site, My ASU banner ads, email
- 10 teams, great wide-ranging ideas
- Of our judges, each had a different winner
- 2nd place: travel on campus
- 1st place: ASUFit – targets fitness culture and social engagement
- Driven by student interest; strong culture of hackathons; event that allowed non-programmers to participate
- Marketed via Student IT interest groups, student houses, SoMe, school CIOs
- Intense, collaborative, inspiring
- 2nd place: dining app that includes nutritional information so students can choose the correct
- 1st place: bliss, a resource for maintaining mental health
- Always seeking opportunities to engage students in real-world development and design
- Equal interest in students with and without technical chops
- First opportunity for us to see how well students could use Publisher
- Proved to us that we can use students more to manage our mobile app material
- Marketed via: campus flyers, table tents, email, banner and home screen icon, co-promotion with other like events
- 7 teams
- 2nd place: Rate My Plate – allows students to provide feedback about dining services.
- 1st place: Mary’s View – highly visual way to find events of interest around campus; incorporates maps so students can find events near their location.
Judges & Judging Criteria
- Chris Barrows, NYU
- Jenny Gluck, Syracuse
- Julia Zaga, Uber
- Santhana Naidu, Indiana State
- Sarah Hoch, GE Power
- Eric Kim, Modo Labs
- Judging Criteria: address challenge of improving campus life; creativity and innovation; design/user experience; completeness
Harvard’s “Bliss” App is the winner!
- Amir Dabirian, VP for IT-CIO, CSU Fullerton
- Matthew Badal, Administrative Analyst, CSU Fullerton
- Su Swarat, Director of Assessment and Educational Effectiveness, CSU Fullerton
What are HIPs?
- Occur when students are actively engaged in the learning process
- Students involved in HIPs report greater gains in learning in personal dev
- Underrepresented students affected positively the most
- First year seminars
- Common intellectual experiences
- Learning communities
- Writing intensive courses
CSUF Strategic Plan
Presidential goal is to increase student persistence, increase grad rates, and narrow the achievement gap for underrepresented students.
- Get 75% of all students involved in at least TWO HIPs.
- Broaden access to HIPs
- Curricular (course based) and co-curricular (activity) based programs
- Significant student engagement
- Experiential learning
- Etc. (the list is long)
Institutionalize HIPs through a Data-Driven Approach
- We don’t want to call something HIP unless it actually IS a HIP
- We triangulate each course/program through a set of criteria to ensure HIP quality
- Over 4,000 students now in designated HIPs
HIPs Technology Tracking
- Technology, Tools, Data Collection
- LMS has HIPs Templates
- Peoplesoft Tracking & Designation (transcript)
We started it all through a survey, and as a result of this, we decided to accomplish this via a mobile app, but .
We harness the power of our existing app…why? Because it has a killer app built in that students go back to again and again – PARKING.
Data Collection Technology Tools Attendance
- iBeacon deployed in all classrooms
- All our HIPs use this feature to ensure participation
How Does the App Work?
- Shake phone to register attendance
- For each course, we provide HIP activity items for students to record their participation in each.
- Real-time integration to LMS; the LMS provides the ability for professors to drill-down and view student attendance and participation.
- It’s still a work in progress. Faculty orientations are continuous, and we also help students learn how to use the app. App changes: addition of activity tracking for more customization; multiple hour tracking feature
Humans Make the App Work
Sample timeline in a semester:
- Pre-semester: app improvement, faculty training
- Weeks 1-2: in-class student training
- Weeks 8-10: mid-semester check-in, ongoing tech support, initial data collection
- Weeks 14-16: post survey administration, heavy data collection, final tech support
Data Analysis & Assessment
There were a lot of graphs in this portion of the session, so my notes are a bit thin here.
- Most of the gains were attributable to our female students
- Self reported learning gains were almost universal
- The more feedback received, the more improvement seen
- Data identified colleges where student involvement was higher or lower than expected; this has affected pedagogical practices
- Chas Grundy, Manager, Product Services, University of Notre Dame
- Deborah DeYulia, Director, Program Management, Duke University
Join the group: bit.ly/prodmgmtcg
What do you want from this group?
- Learn how to create a culture that thinks in terms of products
- Seeing a more developed product management group
- Organizing around product management, interfaces to other parts of the organization
Product Manager vs. Project Manager
- A product manager is the CEO of products. Goal is to deliver a product that customers love (intersection of UX, Tech, Business). Concerned with WHAT.
- A project manager is responsible for achieving project objectives and is accountable for the outcome of the project. Concerned with HOW.
- Common responsibilities
- Align activities with strategic objectives
- Work with cross-functional teams
- Strong influential and collaborative skills
- Guide critical decisions
- Orchestrate key activities
- Manage key deliverables
- Product manager is more closely associated with strategic concerns.
Product Manager is a way to address ongoing sustainability of the products we use.
Product Management Boot Camp
- Notre Dame’s Project Management office trains dozens of people how to be good project management. My goal was do the same for Product Managers for their own service offerings.
- We outline what Product Management is through a half-day training; it’s about products and services.
- What is Product Management?
- Examples & scenarios
- Services versus products
- Framework: strategy (benchmarking, roadmap, customer research), Roadmap, Customer Research
- Deploy: support, training
- Manage: Communications, Metrics, Vendor Mgmt, Billing
- Retire: when and how to retire a product
- The Product Management Game
- First 90 days
- Community of Practice and Additional Resources
The First 90 Days Managing a Product
- What do you want to accomplish?
- ID expectations and goals
- Familiarize yourself with the product
- Join existing projects
- Begin the vendor relationship
- Users & community
- Develop listening posts
- Build lists of ideas to explore