- There’s a Google Drive link coming that contains all the information
Pretty good turnout for this session, considering it’s at 8:30 and down in the convention center’s basement 🙂 Got an opportunity to finally meet Lisa Endersby in person and catch up with some #SATech friends. Let’s see what Jeremiah has in store for us…
Lisa introduced Jeremiah and made a few shameless plugs for other sessions at the conference.
- Competency Background
- Michigan Tech Background
- Our Process
- You and Your Campus
- Provides a game plan and establishes what we should be doing
- Tech was incorporated into many different areas in bits and pieces, and talk about a standalone technology competency began in earnest in 2010
- Special thanks to: Matthew Brinton, Joe Sabado, Josie Ahlquist, Lisa Endersby
- Established rubric in October 2016! This is a tool that will help members of the student affairs profession to utilize and engage with the competency areas on their campuses.
Michigan Tech Background
- 7,000 students, founded 1885
- Our Student Affairs division contains advancement, which is a bit unique.
- January 2012: a charge from Dr. Les Cook to form a committee to address the 2035 vision of “High Tech, High Touch.” Central idea behind the group to consider how we embrace and push the technology agenda.
- Technology Advance Committee: multi-member group from all areas of SA and Advancement; research & present seminars/trends and work with professional development committee and leadership team to provide recommendations.
- Challenge: small surveys work great, redundancy of seminars, needed a plan
- Large doc; how to apply, how to inform, how to standardize?
- Break down the competency
- Assess the areas: technical hardware/software; professional dev (networking); technology like SoMe and collaboration tools.
- We let our IT division know we were planning to do this assessment. Bring them into the conversation!
- Use your professional networks!
- Every department has its own SoMe accounts; we needed to figure out what was going on and who was in charge of things. Transition was a concern .
- How to evaluate? Create a baseline evaluation and rubric survey for all staff members. NASPA HAS DONE THIS FOR YOU!
- Our survey: questions a user can self-rate; comfort levels; open questions; 50 questions in total including department identification.
- Our VP helped to hype the survey, including how we planned to use the information to inform increased resources/training.
- CampusLabs is the backbone of our survey.
- 39.75% response rate; largely mid-ranged responses; additional areas of professional development needed
- Wanted to figure out where our people were uncomfortable. It turned out that a lot of our people didn’t know where to turn for help.
- You can use our assessment for your own campuses, and we encourage you to use it!
- Next Steps: present findings to SA and Advancement directors; meet with professional dev committee for recommendations; assist in professional development; reassess one year from initial survey.
- We’re right in the middle of this process…we hope to see improvement next year!
You & Your Campus
- This is very accessible, and the model we think is useful for any size campus
- Join TKC
- Self-assessment:Figuring out what you’re comfortable with is important
- Training resources: YouTube, knowledge base, ticket database
- Reach out and ask! People out there have had the exact same problem as you in the past.
- What to do at the campus level? Join the TKC; create a committee (does not have to meet on a regular basis), talk to others; use the rubric/create an assessment; training resources; reach out and ask.
- To get people to complete your assessment, tell them what you’re doing and what they’re going to get out of it.
- The main thing is to TRY SOMETHING! Now is the time to jump on this!
- How were the survey results shared with your IT division? How were they received, and did it result in changes in service/collaboration between divisions? Our IT department gets 250 tickets a day, they’ve been able to use our assessment to help streamline some processes and develop some training materials to help improve services.
- Did you have others in your division who were interested in participating in the competency area? Yes, but we were able to use this assessment and model as a starting point.